Work History

Documented operational leadership across healthcare revenue cycle management, enterprise CRM architecture, and self-hosted automation.

Administrative Assistant

Omega RCM Solutions

February 2026 – Present Active

Maintaining compliance standards, tracking departmental task queues, and supporting executive reporting across revenue cycle teams.
Liaising between clinical practice managers, billing specialists, and intake coordinators to resolve operational bottlenecks.
Providing day-to-day administrative coordination and cross-departmental oversight to streamline account handoffs.

Omega RCM Solutions

July 2024 – February 2026

Cut response time from 4+ hours to under 2 hours (about 50% faster) by restructuring intake workflows and queue routing in EspoCRM.
Eliminated about 15% ticket loss by establishing automated tracking and mandatory status progression rules in EspoCRM.
Architected multi-level permission system for 500+ users, with Power BI dashboards for real-time throughput and executive visibility.
Trained 30+ staff on standardized intake protocols; created comprehensive SOPs that cut onboarding time by 40%.
Designed monday.com workflows for the whole management team to coordinate cross-functional project tracking and priorities.
Minimized claim denials by executing electronic insurance eligibility verifications (EDI 270/271) and pre-authorization tracking across client accounts.

Self-employed

January 2024 – Present

Delivered freelance AI automation work since 2024: configured and managed DigitalOcean servers, self-hosted n8n instances, and Docker containers.
Completed ERPNext setup and Google Workspace administration for 3 commercial clients.
Engineered 3 custom client tools integrating API webhooks, PostgreSQL databases, and automated reporting pipelines.

Omega RCM Solutions

June 2020 – June 2024

Delivered daily operational reporting through an optimized Google Sheet used daily by 40+ staff for patient call and inquiry management.
Named "Most Reliable Remote Team Member" 2022–2024, with perfect attendance and dedicated operational reliability.
Reviewed and audited Explanation of Benefits (EOBs) and clearinghouse remittances (Waystar, Availity) to isolate recurring denial reasons and charge capture discrepancies.
Generated SQL queries and operational spreadsheets to monitor aging Accounts Receivable (A/R) and daily billing throughput.

Wise Dezine & Upwork

January 2016 – December 2023

Delivered technical client support, website troubleshooting, DNS management, and web hosting configuration for global clients.
Managed WordPress deployments, performance optimizations, database maintenance, SSL configurations, and email routing.
Coordinated client technical requests and communicated resolutions clearly to non-technical stakeholders.

I am available for healthcare RCM consulting, automation projects, and systems architecture.